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Recovery Community Centre Peer Coach – 1001-2020

Job Title:Recovery Community Centre Peer CoachCompetition #:1001-2020
Department:Recovery Community CentrePosition Type:

Relief Temporary

Ends: March 31, 2021

Salary Range:

Start: $17.85 per hour

1 Year Rate: $18.36 per hour

Date posted:07-Jan-2020
Location:London, Centre of Hope  
Mission and Values

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.

Watch inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Job description


  • Support the recovery plan development and implementation process in unison with the Recovery Community Worker and client
  • Initiate and/ or participate in case conferences, as a forum for problem solving and exploring alternative solutions to service provision
  • Regularly solicit feedback from the individual-served and relevant community supports regarding the individual’s wellbeing including, mental health and addictions recovery continuum, including progress towards his/her goals
  • Assess individuals’ strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors, introduce goal planning as a result
  • Provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals
  • Act as part of the designated primary team of workers for assigned individuals residing in the recovery community centre pre and post treatment transitional rooms
  • Maintain awareness of individuals’ Crisis Plan, and communicate support needs associated with the goal of reducing the utilization of EMS, LPS etc.
  • Engage in effective “in the moment” behaviour or self-harm contracting as needed.
  • Assist and coach individuals in the learning and management/achievement of quality of life activities such as: recovery living, daily living, safety and security, healthy lifestyles, social and spirituality, community living and self-determination/advocacy
  • Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs
  • Perform all necessary administrative duties for client documentation; complete all computer entries etc. in a timely and effective manner.
  • Support an individual’s transition to discharge
  • Ensure effective communication with Recovery Community Centre Workers, Manager/ Supervisor and Withdrawal Management Team concerning each individual’s progress
  • Collaboration with onsite recovery community service providers
  • Participate in the development and implementation of productive and appropriate activities/programs for clients
  • In the continuum of addiction there are lapse and relapses periods during which staff would be expected to observe, record, assess and manage the behaviours associated
  • Monitor clients and record significant changes in their level of functioning
  • Individual support and group facilitation
  • Alignment with core values of peer support
    • ability to recognize and draw on the strengths of peers
    • understanding about the impact of trauma
    • experience/understanding of crisis & suicide intervention (ASIST training would be an asset)
    • understanding about appropriate sharing of lived experience
    • ability to build rapport & trust with peers
    • ability to set appropriate boundaries with peers
  • Ability to be open and non-judgmental towards clients
  • Maintains a high level of professional boundaries with relationships and service provision roles within the addiction community
  • Actively model and demonstrate participation in their personal balanced recovery continuum
  • To complete all duties in accordance with the principles, standards and policies & procedures of The Salvation Army London Centre of Hope
  • Assist in the delivery of programs and services offered at the Recovery Community Centre.
  • Responsible for the contents, upkeep and tidiness of the supply room – including toiletries, linen/towels, personal hygiene,
  • All shifts will make regular rounds throughout the floor, including walking through of common and shared spaces,
  • Perform the routine and emergent tasks to maintain a clean and safe environment
  • Ensure all appropriate documentation and records are maintained at all times
  • Create, implement and maintain daily communication practices across service team, as needed
  • Maintain knowledge of issues pertaining to individual confidentiality, and consent to release personal information, and processes to ensure individual’s confidentiality is maintained at all times
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures of the Recovery Community Centre Supervisor
  • Responsible to ensure that clients have adequate supplies of needed items to maintain health and well-being , including clothing
  • Follow up on all concerns expressed for individual’s  well-being and document outcomes accordingly
  • Professionally network and collaborate  with community workers and agencies, represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required,
  • Demonstrate critical thinking and make decisions both independently and collaboratively as required
  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
  • Responsible to ensure that clients return any Centre of Hope belongings upon their departure
  • Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
  • Enforce agency rules and expectations consistently in accordance with Policies and Procedures including Recovery Community Centre specific guidelines
  • Identify, promote resolution, and management of all emergency situations concerning individuals, staff, and property
  • Record any noted maintenance repairs on work orders and submit them using the online submission tool
  • Work closely with security and front desk staff, identifying any safety and security needs
  • Work cooperatively with staff from the various Centre of Hope Departments
  • Maintain the ability to recognize and diffuse potential conflict situations
  • Complete other required documentation (e.g. monthly time sheets, vacations requests, education requests, travel claims, expense claims) within the required time frames
  • Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
  • To treat the property of The Salvation Army with due care and caution.
  • Participate in supervision and performance appraisal process.
  • Regular individual supervision with ability to debrief which could include participation in peer support community of practice to provides the ability for peer to connect with others who are working from their lived experience.
  • Participate in ongoing professional development and training.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures,  ensuring the use personal protective equipment and clothing as directed by the employer,  reporting  workplace hazards and dangers, and ensuring work is performed  in a manner as required by the employer, including diligent use the prescribed safety equipment.
  • Responsible to report workplace injuries or illness
  • Other duties as required

Perform other position related duties as required.


Qualifications and Education requirements

  • Certification through Peer Support Canada or a willingness to obtain this certification.
  • Minimum of two (2) years of prior related experience is required in a variety of social services programs, working with marginalized individuals, human services and direct facilitating and experience in outreach programs and providing formal and informal peer support.
  • Three years in active recovery
  • Experience providing formal or informal peer support
  • Lived experience in mental health and/or substance abuse services
  • Career experience in social services, supported housing or with persons with disabilities is an asset.
  • Peer support training & best practices for peer support would also be an asset
  • Strong oral and written communication skills
  • Self-motivated and disciplined
  • Experience/Working knowledge in word processing; spread sheet use
  • Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment.
  • Screening through The Salvation Army Abuse Registry.
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
  • Understanding the recovery continuum consideration of individual circumstances can be explored.

Conditions of Employment:

  • Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required and a willingness to adjust the weekly work schedule in order to better service the clients is required.



Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Interested applicants must respond in writing with a cover letter, three professional references and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

 Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

Applications Accepted via:


Fax: 519-661-0245

Address: 281 Wellington St., London, ON  N6B 2L4

Please no phone calls.


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