Job Title:             

503-2024

Permanent Full-Time

Email:  LondonCOH.HR@salvationarmy.ca

Attention:  Hala Nayel – Human Relations Business Partner

Mailing Address:  281 Wellington St, London, ON   N6B 2L4

Fax: 519-661-0245

Please, no phone calls. 

Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: Tuesday to Friday 10:00am to 6:00pm, and Saturday 5:00am to 1:00pm (#503-2024)

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

 Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

 Core Values

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose summary: 

The Chaplain provides Christian based pastoral care through the provision of spiritual care, emotional support
and practical assistance within a multi-faceted social service setting for individuals and families experiencing
crisis while ensuring that practices are in accordance with Salvation Army standards.
The incumbent is also responsible for the coordination of activities associated with discipleship and outreach
ministries.

Accountabilities:

1.   Program

• Participate in the development and implementation of chaplaincy programs and services which meet
identified client needs, in conjunction with the management team, service staff, community partners
and clients. 

• Provide crisis support, spiritual care, and pastoral counseling to individuals and families, respecting
their freedom of choice and privacy to select and/or request spiritual support

• Knowledge of other faith groups beliefs and practices and maintain a connection to community faith
and spiritual group leaders for appropriate referrals and support of clients as needed. 

• Maintain knowledge of current best practices by reviewing various spiritual care literatures, consulting
with community/denominational experts in spiritual care, and attending professional development
activities. 

• Plan and conduct chapel services, pastoral care programs (including on-going visitation), and Bible
studies for clients as applicable; pray with them as opportunity permits. 

• Assist clients towards achieving personal and spiritual wellbeing. 

• Ensure there is acknowledgement and celebration of events in the Christian calendar. 

• Visit with the clients in the Centre of Hope particularly those identified by frontline staff as having
needs. 

• Visit with clients in the community (including apartments, hospitals, coffee shops, etc.) to provide
spiritual care support in alignment with Housing First Principles. 

• Provide accompaniment support to appointments for clients identified as having specific
vulnerabilities. 

 • Engage in creative programming to connect with clients (such as recreational activities, seasonal
programs, etc.) 

• Communicate in an empathetic and influential manner with clients, families, staff and community
agencies. 

• Follow-up decisions made at the mercy seat or at any other time, with a view to discipling. 

• Provide pastoral counseling services for staff as requested or provide referrals as appropriate. 

• Responsible for ensuring a high standard of holistic, client-centered care, and establishing a standard that ensures clients are treated with the utmost of respect, in a warm, personal and professional
manner

2.    Administration

• Maintain documentation standards including a spiritual history, assessment, individual goals and
progress notes when pastoral counsel is provided. 

• Maintain an organized system of recording and reporting on Chaplaincy activities ensuring up-to-date
client files, written statistics/records/log of activities; prepare and submit monthly statistical reports. 

 • Participate in case reviews, as appropriate, prepared to discuss how the spiritual issues of a client are being addressed through the entire range of case management:
o Spiritual assessment
o Pastoral care plan 

• Review and develop annual goals and objectives in consultation with the spiritual care team. 

• Participate in the development, provision, and evaluation of relevant religious services and programs. 

• Ensure compliance with all legal, contractual and internal accreditation requirements as they pertain
to the provision of spiritual and religious care. 

• May assist with developing and revising policies, protocols and day-to-day operating procedures for the delivery of spiritual and religious care in compliance with Salvation Army standards. 

• Receive, respond to and report as necessary all complaints, recommendations or requests for
information from the public. 

• Network with Salvation Army ministries, social agencies, community providers, particularly those in the field of volunteer services.

 3.    Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by the Salvation Army’s health and safety policies and procedures.

• Work closely with security, identifying any safety and security needs
• Responsible to work in compliance with the Ontario Health and Safety Acts and Regulations
• Responsible to use personal protective equipment and clothing as directed by the employer
• Responsible to report workplace hazards and dangers
• Responsible to work in a manner as require by the employer and use the prescribed safety equipment
• Responsible to report workplace injuries or illness 

This position description indicates the general nature and level of work expected of the incumbent. It is not
designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.
This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can
be made at any time at the discretion of the employer.

The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a
professional manner, exemplifying Christian Standards of conduct.

MANAGERIAL/TECHNICAL RESPONSIBILITY: 

• This position reports directly to the Executive Director or designate.
• Represents The Salvation Army London Centre of Hope on various committees as determined by the
Executive Director.
• Works as a team member with the Centre of Hope’s administration and other pastoral care givers in
corporate problem-solving for the benefit of the program and individuals; acts as a member of a case
management team.
• Ability to work effectively with all managers and staff and create a working climate that is positive and
mutually supportive.

WORKING CONDITIONS:
• This is a permanent full-time position based on 40 hours per week.
• Flexibility in scheduling required to accommodate the requirements of the position.
• The Supervisor will set the hours of work and work schedule.
• Due to the vulnerable population supported, the chaplain may be exposed to verbal and or physical risk.
• Ability to lift/move 20 lbs.
• Travel is associated with this position.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:
• Completion of a Certificate in Chaplaincy from an accredited institution, Bible College Certificate or
equivalent
• Ordination and Clinical Pastoral Education (CPE) as delivered by Canadian Association for Spiritual Care
(CASC formerly CAPPE) would be an asset.
• A university degree in Theology is preferred.
• Certification in Critical Incident Stress Management (CCISM) would be an asset.
• Valid Ontario Class “G” Drivers licence, own vehicle and insurance (a copy of a current driver’s
abstract that is satisfactory to The Salvation Army, in its sole discretion, is required for using company
vehicle).
• Provide an original copy of a Criminal Background Check with vulnerable sector screening that is
satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either
through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• Requires screening through The Salvation Army Abuse Registry.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:
• Minimum of three (3) years of prior related experience in a social service setting specifically working
with the urban disadvantaged population providing emotional and spiritual support.
• Extensive knowledge of spiritual care and/or pastoral counseling.
• Maintain a working knowledge of legislation, standards and protocols related to spiritual and religious
care.
• Thorough knowledge of community resources, various theologies and faith backgrounds.
• Good working knowledge of issues surrounding mental health, addictions and homelessness.
• Knowledge and understanding of The Salvation Army, its mission and its principles, and a
commitment to uphold, promote and exemplify these principles in all dealings with other staff, clients
and other agencies.
• Can give testimony to personal salvation through the atoning sacrifice of Christ, and is living as a
disciple of Jesus Christ with a vibrant, Christ-centered faith in Him
• Is practicing a disciplined and balanced life, committed to prayer, study and personal development. 

• Is very familiar with, and has a love for, God’s word; with a heart to be involved in the Mission of God
to reach the “lost” and actively mentors’ people in spiritual life and personal maturity. 

• Knowledge and focus on women’s specific programming and women’s ministries. 

SKILLS AND CAPABILITIES: 

• Ability to undergo applicable screening and background checks successfully that are satisfactory to
The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an
original copy of a Background Check with vulnerable sector screening. 

• Ability and willingness to develop an understanding and support for the mission and purpose of The
Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you
are contacted to participate in an interview or screening process, please advise us if you require
accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.