Food Distribution Worker – 1000-2020

Job Title: Food Distribution Worker Competition #: 1000-2020
Department: Community & Family Services Position Type: Relief Permanent
Salary Range:

Start: $16.31/hr

Year 1: $18.20/hr

Location: London, Centre of Hope    
Mission and Values

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.

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The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Job description


As a key member of the Centre of Hope Food Bank team, the Food Distribution Worker is responsible to facilitate the smooth incoming and outgoing operations of food distribution in a fast paced environment that is often changing to meet the needs of the agency and the community.

Primary responsibilities will include supporting and developing food distribution Best Practices Guidelines ensuring they are adhered to by every team member, as well as ensuring efficient and appropriate food storage, distribution and inventory tracking.

The Food Distribution Worker will support any existing and future food access and distribution programs within The Salvation Army’s Community and Family Services and the London Food Coalition.

  • Establish and maintain an appropriate inventory tracking tool to provide analysis of donations for the Community and Family Services and London Food Coalition, and provide required reports to the Program Services Manager and/or London Food Coalition
  • Develop and maintain appropriate documents/forms and best practices guidelines for food handling, storage, distribution (for both the Community and Family Services or London Food Coalition) to ensure the warehouse/food distribution runs efficiently
  • Ensure all paperwork is completed for all donations received (whether for Community and Family Services or London Food Coalition)
  • Provide regular updates to the Community and Family Services Program Services Manager or designate regarding food distribution activities
  • Identify operational issues that appear to need addressing and discuss methods of resolving them with the Program Manager
  • Build rapport with community agencies/ food banks, as well as other Salvation Army ministry units in the ONGL Division to promote mutual sharing of consumables donated to Community and Family Services
  • Ensure the warehouse and all Community and Family Services/food bank food handling and storage areas are organized, clean and safe at all times
  • Ensure that all necessary food handling/storage supplies are in good working order and accessible to staff and volunteers
  • Ensure that all inventory is maintained at an appropriate level, notifying the Program Manager of any excess or needed items; placing orders or sharing inventory with other agencies/ministry units as directed
  • Maintain regular communication with the Community and Family Services and LFC truck driver(s) regarding delivery times, quantities and type of incoming product
  • Coordinate and assist in the unloading of incoming product with the Community and Family Services and LFC Truck Driver(s), volunteers, donors, etc.;
  • Exercise discretion regarding acceptance and use of donated goods, consulting with the Program Manager when needed
  • Ensure all products are handled, stored and used appropriately, practicing “First In – First Out” inventory management procedures
  • Work with the Community and Family Services Program Services Manager to coordinate waste minimization, handling and tracking; providing analysis and recommendations to minimize waste
  • Work cooperatively with Community and Family Services Warehouse Worker to ensure that they are informed of activities which may impact warehouse operations; ensuring appropriate space is available for LFC Food distribution sorting, packaging and storage
  • Oversee stocking of the food bank “Choice Pantry” throughout the day, ensuring shelves/bins etc. are well stocked and that appropriate points have been assigned to all items
  • Maintain regular communication with Community and Family Services Workers regarding new or excess items to be distributed through the food bank and to ensure needs of the food bank are being met
  • Communicate with volunteers to facilitate timely organization and distribution of food to meet the needs of the food coalition and clients.
  • Ensure volunteers are advised as to the prioritization of activities in the warehouse to optimize completion of daily tasks.
  • Based on items received each day, determine the amount of food going out to each LFC member and provide food packing instructions to the volunteers; ensure all packing is completed by the specified pick-up times
  • Assist in the loading of outgoing food to LFC members
  • Work with LFC members to establish their regular pick-up time and to understand their food preferences
  • Ensure that food is handled and stored following safe food handling practices

Perform other position related duties as required.


Qualifications and Education requirements

  • 2 year College Diploma Minimum 1 year warehouse/inventory control experience is preferred
  • Competency in data collection and analysis, with extreme attention to detail is required
  • Strong proficiency with Internet use, spreadsheet development, databases, Google Drive and Microsoft Office suites; comfort with learning new software platforms
  • Demonstrated organizational skills are required
  • Excellent interpersonal and communication skills
  • Excellent administrative skills
  • Ability to prioritize effectively, meet tight deadlines and work under pressure
  • Ability to take positive initiative and provide recommendations; strong problem solving skills
  • A valid Driver’s License is required
  • Ability to operate pallet jack and other hand and powered warehouse equipment
  • Standard First Aid and CPR, NVCI or a willingness to be trained.
  • Safe Food Handling certification or a willingness to be trained.
  • Able to lift inventory throughout the day, with inventory weighing up to 50 lbs.
  • Able to stand or walk for the majority of the workday.

Conditions of Employment:

  • Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required and a willingness to adjust the weekly work schedule in order to better service the clients is required.

HOURS PER WEEK: No guaranteed hours


Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Interested applicants must respond in writing with a cover letter, three professional references and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.


Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

Applications Accepted via:


Fax: 519-661-0245

Address: 281 Wellington St., London, ON  N6B 2L4

Please no phone calls.

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