Position Purpose summary:
The Recovery Community Centre Worker is responsible for ensuring that all administrative processes at Recovery Community Centre are conducted efficiently. They will report to the Recovery Community Centre Supervisor, and assist in the delivery of programs and services offered at the Recovery Community Centre.
1. Role Specific Responsibilities
- Responsible to initiate recovery plan development and implementation as needed, within the Centre and with community partners.
- Initiate and/ or participate in case conferences, as a forum for problem solving and exploring alternative solutions to service provision.
- Solicit regular feedback from the individual-served and relevant community supports regarding the individual’s wellbeing including, mental health and addictions recovery continuum, including progress towards his/her goals and document accordingly.
- Assess individuals’ strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors, introduce goal planning as a result.
- Provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals.
- Act as part of the designated primary team of workers for assigned individuals residing in the recovery community centre pre- and post-treatment transitional rooms.
- Create and maintain an individuals’ Crisis Plan, and communicate support needs associated with the goal of reducing the utilization of EMS, LPS etc.
- Assist and coach individuals in the learning and management/achievement of quality-of-life activities such as: recovery living, daily living, safety and security, healthy lifestyles, social and spirituality, community living and self-determination/advocacy.
- Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs.
- Complete a discharge package upon individuals transition points outlining progress made and recommendations for the future.
- Ensure effective communication with Director, Supervisor/Manager, staff team, and external treatment teams concerning each individual’s progress.
- Assist the Residential Services Leadership Team in developing and implementing productive and appropriate activities/programs for clients requiring individualized interventions for success to participate in community.
- In the continuum of addiction there are lapse and relapses periods during which staff would be expected to observe, record, assess and manage the behaviors associated.
- Monitor clients and record significant changes in their level of functioning.
- Provide individual support and group facilitation.
- Perform all necessary administrative duties for client documentation (GAINS-S, Q3, Case Conference minutes etc. for those individuals requiring individualized service delivery or coordination services, make all computer entries etc. in a timely and effective manner.
- Ensure all appropriate documentation and records are always maintained (e.g., monthly time sheets, vacations requests, education requests, travel claims, expense claims) within the required time frames.
- Record any noted maintenance repairs on work orders and submit them using the online submission tool.
3. Service Responsibilities
- Assist in the delivery of programs and services offered at the Recovery Community Centre.
- Responsible for the contents, upkeep, and tidiness of the supply room – including toiletries, linen/towels, and personal hygiene; ensure that clients have adequate supplies of personal items, including clothing.
- Required to make regular rounds throughout the floor, including walking through the dormitory, bathrooms, and lounges.
- Create, implement, and maintain daily communication practices across service team, as needed.
- Maintain knowledge of issues pertaining to individual confidentiality, and consent to release personal information, and processes to ensure individual’s confidentiality is always maintained.
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Recovery Community Centre Supervisor.
- Liaise with community workers and agencies, represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
- Responsible to ensure that clients return any Centre of Hope belongings upon their departure.
- Enforce agency rules and expectations consistently in accordance with Policies and Procedures including Recovery Community Centre specific guidelines.
- Identify, promote resolution, and management of all emergency situations concerning individuals, staff, and property.
4. Health and Safety
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Work closely with security, identifying any safety and security needs.
- Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
- Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual.
Perform other position related duties as required.
This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.
This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.
The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.
CRITICAL RELATIONSHIP MANAGEMENT:
- Work cooperatively with staff from various Centre of Hope departments.
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.
- Work closely with security and front desk staff, identifying any safety and security needs.
- Work cooperatively with staff from the various Centre of Hope Departments.
MANAGERIAL/Technical Leadership RESPONSIBILITY:
- This position reports directly to the Recovery Community Centre Supervisor or designate.
- The Supervisor will set the hours of work and work schedule.
Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations.
education and experience Qualifications:
Education, Qualifications and Certifications:
- A minimum of a two-year College diploma in a Health or Social Service program with an addiction designation or a specific addiction Certificate from either a post-secondary institution or CAMH may be considered if coupled with a minimum of 2 years addiction specific experience.
- Minimum of two (2) years of prior related experience (within the last five years) is required in the field of addictions working with marginalized individuals is required.
- Current ASIST certification is considered an asset.
- Valid CPR and First Aid Certificate and Nonviolent Crisis Intervention training
Experience and Skilled Knowledge Requirements
- Extensive knowledge of the community agencies and self-help groups that provide support to clients struggling with substance use and addiction.
- Good knowledge of critical physical, psychological, and social phases of alcoholism and drug addiction, and of withdrawal, including progression, stages, and symptoms.
- Demonstrated observation, assessment, communication skills complimented by utilization of the GAINS and other relevant assessment tools.
- Current and demonstrated knowledge in:
- Fundamental concepts and theories of addiction and mental health.
- Relapse prevention; harm reduction and stages of change model.
- Current experience and demonstrated skills or a willingness to learn in the following areas:
- Interviewing and counseling in individual and group therapy with substance abuse and dual disorder clients.
- Utilizing standardized admission and discharge tools for assessment.
- Demonstrated understanding and competency in the following areas:
- Strength based approach, Trauma Informed Care
- Client-Centered Care, Cultural Competency and Peer Support Model
- Computer skills specifically MS Office with an understanding of data collection.
- Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Skills and Capabilities:
- Demonstrated critical thinking and ability to use sound judgement when making decisions both independently and collaboratively as required.
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
- Attention to detail, problem solving and analytical skills.
- Excellent organizational skills, ability to follow detailed instructions.
- Demonstrated ability to maintain successful working relationships; and to deal with people in a pleasant, professional, and responsible manner.
- Strong oral and written communication skills.
- Self-motivated and disciplined.
- Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army London Centre of Hope.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.