Residential Services Financial Empowerment Coach, #055-2022, and #056-2022

Job Title:Residential Services Financial Empowerment Coach Competition #:

055-2022, and 056-2022

Two Positions

Department:Residential Services Status/Position Type: 

Temporary Full-Time

ends March 31, 2023



Year 1: $19.90/hr

Ministry Unit:London, Centre of HopeAddress:281 Wellington Street


Attention:  Barry Vaughan-Warford – Human Relations Manager

Mailing Address:  281 Wellington St, London, ON   N6B 2L4

Attention:  Barry Vaughan-Warford – Human Relations Manager

Fax: 519-661-0245


Please, no phone calls. 


Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: Sunday – Thursday, 9:00am – 5:00pm (#055-2022)

             Tuesday – Saturday, 9:00am – 5:00pm (#056-2022) 

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Mission, VISION and Values:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.


Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

 Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

 Core Values

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Job Description:

Position Purpose summary: 

The Financial Empowerment Coach is responsible to assist in the organization, facilitation and delivery of programming within the Residential Services Program to expand economic opportunity for individuals residing within the Emergency Shelter system and Recovery Community Centre within the London Centre of Hope who are living in poverty through financial programs, policies and resources that aim to increase the financial their wellbeing.

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.


1. General

  • Complete intake process with individuals seeking Financial Empowerment Coach services: Answer and screen telephone calls/emails from individuals seeking to access/accessing Financial Empowerment Coach services and schedule appointments for Financial Empowerment Coach appointments
  • Maintain confidential and personal informatio
  • Problem solve with individuals to support goals of financial stability
  • Develop financial action plans with program participant
  • Advocate and coordinate with other agencies and related services within the community
  • Develop practice and problem solve with individuals regarding barriers that may be having an adverse impact on their financial well-being.
  • Recognize and problem solve regarding unethical, discriminatory, illegal or unprofessional practices impacting an individual’s financial situation
  • Assist in developing and administering evaluation processes
  • Develop and implement development and presentation of promotional and informational materials
  • Assist in the orientation and training of students and volunteers
  • Build and maintain positive partnerships with community agencies and other stakeholders
  • Work in coordination with other agencies and community supports to best meet the individuals needs and move towards financial stability


  • 2. Client Services
  • Deliver financial literacy sessions for groups and workshops
  • Develop and deliver community presentations
  • Conduct Financial Empowerment Coach appointments and drop in sessions (provide financial coaching or problem solving services; assist individuals to register for RESPs and CLB, support individuals to file their taxes, support individuals to submit applications for government benefits, understanding bills, support individuals to open a bank account, support individuals to set up direct deposit to their bank account etc.)
  • Provide referrals to other resources as required
  • Demonstration of customer service skills
  • Maintain ongoing contact and support of individuals as required according to program mandate.
  • 3. Health and Safety
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Work closely with Centre of Hope staff and management , identifying any safety needs
  • Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
  • Responsible to use personal protective equipment and clothing as directed by the employer
  • Responsible to report workplace hazards and dangers
  • Responsible to work in a manner as required by the employer and use the prescribed safety equipment
  • Responsible to report workplace injuries or illness
  • 4. Administration
  • Maintain client files/ data base/excel spreadsheets and assist the Management Team in the collection and compilation of data and statistics
  • Demonstrated understanding of best practice, job aid and tool kit development
  • Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Support the mission and follow the policies and objectives of The Salvation Army
  • Have an understanding of the mission of The Salvation Army in Canada
  • Represent the organization in a professional manner, acting in the best interest of the employer at all times
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope
  • Network with other Salvation Army programs and other community agencies
  • Treat the property of The Salvation Army with due careand caution
  • Act in the best interest of the employer at all times
  • Participate in regular and ongoing professional development and training
  • Participate in supervision and performance appraisal process.
    • 5. Communication
      • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
      • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Department.
      • Participate as an active and responsible team member in all work groups
      • Interact with clients and coworkers in a professional manner consistent with the principles, goals and values of The Salvation Army


    • The Supervisor will set the hours of work and work schedule.
    • Provide an original copy of a Criminal Records Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured through either the national Canadian Police Information Centre (CPIC) or through a local police detachment
    • Screening through The Salvation Army Abuse Registry
    • Understanding of and support for a Housing First philosophy in relation to client service delivery
    • Support for and an understanding of the mission and purpose of The Salvation Army


    Normal hours of work – may vary as per operational requirements and responsibilities, and includes a ½ hour paid meal break where applicable. 


  • Completion of a University degree or two year college diploma in Business Administration or Social Services with a demonstrated working knowledge and/or willingness to learn budgets, government benefits, financial literacy
  • Experience working with a diverse population, including mental health, addictions, persons from diverse cultural backgrounds, men, women and youth.
  • Valid Ontario “G” Driver’s License and access to a vehicle and provide an original copy of current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
  • First Aid/CPR and Non Violent Crisis Intervention or willingness to acquire certification


  • Demonstrated ability to be self-initiating and to exercise sound judgement and decision making throughout all areas of work
  • Knowledge of issues relevant to homelessness, poverty and sensitivity to the barriers facing high-risk populations
  • Demonstrated excellent written communication, oral communication and presentation skills
  • Sound knowledge and/or a willingness to learn basic Government benefits, RESP/ the Canada Learning Bond, accessing bank services, financial products and services, and establishing direct deposit from income source
  • Demonstrated ability to set priorities and manage multiple competing demands
  • Demonstrated ability to take initiative to deliver knowledgeable, timely, responsive services that support, enhance and educate the population served
  • Demonstrated understanding and/or a willingness to learn of Ontario Works, ODSP and the Residential Tenancies Act.
  • Excellent knowledge and understanding of community resources and supports for those who are experiencing homelessness or are at risk of homelessness (including food, laundry, transportation, recreational activities, summer camps, clothing etc.)


  • Proficient in Microsoft Office (specifically Word, Excel, Publisher, PowerPoint and Access)
  • Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision
  • Demonstrated ability to work in a multi-disciplinary team environment

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.


We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application (for internal applicants only)

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