Shelter Support Worker

Job Title:

Shelter Support Worker

Competition #:



Residential Services – M

Position Type:

Full-Time Temporary (end date March 31, 2023)


Start: $16.64/hr
Year 1: $18.57/hr

Date posted:



The Centre of Hope

Posting Expires:


Applications accepted by:

Mail: The Centre of Hope
281 Welington Street
London, ON
N6B 2L4


Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: Monday to Friday, 4:00 p.m. to 12:00 a.m.

End Date:  March 31, 2023

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.



Position Purpose summary: 


The Salvation Army London Centre of Hope Support Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs
are being met.  As
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals. To provide a positive living environment for all Shelter clients. The main areas of responsibility will include providing a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met.



1.    General:

     To complete all duties in accordance with the
Standards and Policies & Procedures of The Salvation Army London Centre of Hope

·     Participate in regular staff meetings to
review operational effectiveness, changes in policies and procedures, and
in-service training

·    As required and as applicable, makesuggestions that will improve efficiency, working conditions or procedures to
the Residential Services Supervisor

·     Perform all necessary clerical duties for
client documentation, including forms, computer entries, log entries, wake-up
times, etc.

·    Responsible to read and initial Shift Change
Report at beginning of shift and record in same at end of shift

·     Responsible for greeting new clients who are
admitted on your shift and providing required orientation

·    Provide support, assistance, encouragement,
referrals to clients

·   Enforce agency rules and expectations
consistently in accordance with Policies and Procedures

·     Ensure all appropriate documentation and
recording is maintained at all times

·   Assist the Residential Services Manager in
developing and implementing productive and appropriate activities/programs for
the clients to participate in

·    Responsible for the contents, upkeep and

      tidiness of supplies – including toiletries, linen/towels, binders, files,

·     Liaise with Community Care Workers as required

·     Responsible to ensure that clients have
adequate supplies of needed items, including clothing

·     Responsible to ensure that clients return any
Centre of Hope belongings if they leave during your shift

·     Responsible to follow through on all safety
and security procedures (including fire) as outlined in the policy and
procedures manual

·     Participate in case management reviews as
required, following through on any action plans and monitoring same on a daily

·     Make regular rounds throughout the floor

·     Ensure dorms are locked daily as per policy


·     Work cooperatively with staff from the various
Centre of Hope departments to provide exemplary client service delivery 


2.       Organizational Responsibilities:

Develop an understanding of the Mission of The
Salvation Army in Canada and its implications as related to position

·     Maintain information in confidence as

·     Participate as an active and responsible team
member in all work groups through which position responsibilities are achieved.

·     To treat the property of The Salvation Army with
due care and caution.

·     Represent the organization in a professional
and engaging manner and assist personnel whom the position supports in
developing those skills as required.

·     Participate in supervision and performance
appraisal process.

·     Participate in ongoing professional
development and training.


3.       Health and Safety

·     Work closely with security and front desk
staff, identifying any safety and security needs

·     Work in compliance
with OH&S Act and Regulations and abide by The Salvation Army’s health and safety
policies and procedures

·     Work closely with security,
ientifying any safety and security needs

·    Responsible to work
in compliance with the Ontario Health & Safety Acts and Regulations

·    Responsible to use
personal protective equipment and clothing as directed by the employer

·    Responsible to
report workplace hazards and dangers

·    Responsible to work
in a manner as required by the employer and use the prescribed safety equipment

·     Responsible to report workplace injuries or illness



Perform other position related duties as required. 

This position description indicates the general nature and level of work expected of the
incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of
the incumbent.  
This position description will be reviewed by the employee and supervisor on a regular basis.

Amendments can be made at any time at the discretion of the employer. 

The above responsibilities must be discharged in accordance with the Salvation Army’s
Mission Statement, in a professional manner, exemplifying Christian Standards
of conduct.






·     This position reports directly to the Residential Services Supervisor or



·     Not applicable



·     The Supervisor will set the
hours of work and work schedule.


Normal hours of work – may vary as per
operational requirements and responsibilities, and includes a ½ hour paid meal
break where applicable. 


education and experience Qualifications:


Education, Qualifications and Certifications:

·     Completion of a two year College Diploma or University Degree in
the field of human and or social services is required

·     Crisis intervention skills is an asset

·     First Aid/CPR and Non-Violent Crisis Intervention or willingness
to acquire one


Experience and Skilled Knowledge Requirements

·     Understanding and support for a Housing First philosophy and
issues relating to housing stability for vulnerable population groups

·     Exhibit strength based compassionate response

·     Excellent computer and clerical skills- ability to electronically
create, upload, file and send documents, navigate a database, effectively
manage email

·    Experience working with a diverse population, including mental
health and addictions is required.

·     Knowledge and sensitivity to the social and economic barriers and
issues unique to the shelter system

·     Ability to use sound judgment when making decisions

·     Knowledgeable regarding referral sources and other social service

·     Excellent oral and written communication skills


Skills and Capabilities:


·     Excellent organizational skills, ability to follow detailed

·    Good interpersonal skills

·     Self-motivated and disciplined

·     Ability to undergo
screening and background checks successfully that are satisfactory to The Salvation Army,
in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background
Check with vulnerable sector screening.


·     Ability and willingness to develop an understanding and support
for the mission and purpose of The
Salvation Army in Canada
and its implications as related to position responsibilities.


In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.


The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.



We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application (internal applicants only)