Personal Support Worker

Personal Support Worker


Job Title:

Personal Support Worker

Competition #:


Department: Shelter Services Status/Position Type: Relief
Compensation: $24.03/HR Unionized:
Ministry Unit: London, Centre of Hope Address: 281 Wellington Street
For External Applicants Only

Attention:  Hala Nayel – Human Relations Business Partner

Mailing Address:  281 Wellington St, London, ON   N6B 2L4

Fax: 519-661-0245


Please, no phone calls. 

Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: No guaranteed hours (#048-2024)

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Mission, VISION and Values:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.


Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.


Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.


Core Values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Job Description:
Position Purpose summary: The Personal Support Worker assists the Residential Services Manager and coworkers in creating and maintaining a high quality, community program suitable for providing varying levels of care to program clients.


1.   Client Services:

  • • In an efficient, client centered and trauma-informed approach, the PSW will assist clients with the provision of activities of daily living as required, including bathing, meal, washroom, mobility assistance etc.
    • Maintain appropriate involvement with clients and their caregivers by building healthy and professional boundaries, establishing trust, communicating empathy/sensitivity and by maintaining
    ongoing awareness of working relationship status.
    • Monitor and support clients and the environment to ensure safety.
    • Lift and transfer clients using mechanical or physical means according to established protocol.
  • • Assist clients with mobility as required to ensure their safety.
    • Providing and serving breakfast, lunch, and dinner to clients. Take active measures to ensure a pleasant participant experience by setting the environment and employing a strong customer service focus during interactions.
    • Assist or facilitate as required the safe arrival and departure of participants.
    • Remain cognizant and informed of infection prevention and control measures and abide by all applicable policy in the achievement of a healthy environment.
    • Respond calmly and professionally in emergency situations and assist as directed; implement First Aid Training and Non-Violent Crisis & Prevention Training when required.
    • Facilitate pre-planned recreational activities for program participants in partnership with the Shelter Support team in a positive and engaging manner.
    • Assist clients in the changing of bed linens and laundry where necessary to preserve hygiene for the clients.
    2. Communication/Administration:
    • Maintain accurate documentation and records.
    • Report any actual or potential problems/situations to the Program Manager or designate.
    • Report any identified needs to appropriate team members, Program Manager and/or designate in person, by phone and through email communication.
    • Complete and submit detailed incident reports.
    • Monitor and respond to internal email correspondence regularly.
    • Participate in the development of departmental policies and procedures.
    3. Property:
    • Report any property damage, mechanical breakdown of equipment and/or repairs needed in the program as per policy.
    4. Health & Safety
    • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
    • Ensure compliance with all COVID-19 protocols and requirements.
    • Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace
    hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
    • Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual.
    • Maintain sanitation and proper health, and safety standards of hygiene while performing duties.
    5. General
    • Uphold all Salvation Army policies, directives, and operating guidelines as contained in the Policy Manual of The Salvation Army London Centre of Hope.
    • Assist the Shelter Leadership, and team members in creating and maintaining a high quality, client focused, community program suitable for providing varying levels of care to program participants.
    • Demonstrate commitment to client centered, housing focused, trauma informed care.
    • Provide coverage for other staff during absences as needed.
    • Participate in client specific and/or program specific training and professional development as required.
    Perform other position related duties as required.
    • Develop open and respectful relationships as they are essential to high quality client care and positive team culture.
    Internal relationships:
    • Executive Director, Leadership, coworkers, students, volunteers
  • • Mandatory attendance at scheduled staff meetings and training events.
    External relationships:
    • The Salvation Army Corps and Programs, Community Programs, program clients and their families
    • This position reports directly to the Shelter Services Manager or designate.
    • Independently perform laundry, cleaning, end of day cleaning routines in accordance with established daily & weekly checklists, using proper body mechanics.
    • Stock washroom supplies and other care supplies and monitor and request inventory as per procedure.
    • The Shelter Services Manager will set the hours of work and work schedule.
    • Ability to lift/move up to 50 lbs. and apply effective body mechanics and meet the physical demands of the position.
    • Frequent lifting, twisting, bending, crouching, reaching, pushing, and pulling, walking, and standing for long period; some kneeling, running may be required.
    Normal location of work: 281 Wellington St, London, ON, N6B 2L4
    The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
    Education, Qualifications and Certifications:
    • Completed Ontario Secondary School Diploma (OSSD) is required.
    • Personal Support Worker Certificate is required; currently registered with the Ontario PSW Registry.
    • Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
    • May require screening through The Salvation Army Abuse Registry.
    Experience and Skilled Knowledge Requirements:
    • Minimum of two (2) years of prior work experience working with cognitively impaired/frail elderly populations.
    • Current Non-Violent Crisis & Prevention training (NVCI)
    • Current Standard First Aid & CPR Certification
    • Proficiency in all Microsoft Office products is required – i.e., Word, Excel, Publisher, PowerPoint,
    Outlook, and Internet; ability to successfully interact with iPads/tablets and Smart Boards.
    • Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
    • Familiarity with target population and trauma-informed care practices and/or mental health conditions.
    Skills and Capabilities:
    • Ability to maintain a high level of confidentiality, exercise good judgement and problem solve effectively.
    • Ability to physically complete the demands of the role, lifting, transferring, etc.
    • Ability to work independently and participate as an active and responsible team member; promote commitment within a multidisciplinary team towards the attainment of common goals and motivates others to further the program and agency goals.
  • • Ability to earn the trust and respect of others through consistent honest and professional interactions and diplomatically manages challenging interpersonal situations.
    • Takes personal responsibility for the quality and timeliness of work and achieves results with minimal oversight.
    • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
    • Self-motivated/disciplined; able to follow directives, be self- directed, and to direct others within established boundaries.
    • Excellent interpersonal skills, integrity, and adaptability; attention to detail and analytical skills.
    • Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change to meet community expectations & funding obligations.
    The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
    We thank all applicants, however, only those candidates to be interviewed will be contacted.
    You must advise your managing supervisor of your intentions prior to submitting your application